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Satisfied customers are the most important aim of our quality policy. In order to put this into practice, we continually define and improve the quality of our transportation and logistics services. Furthermore, we are also open to the suggestions and criticism of our logistics customers.
As a freight forwarding company it is our job to offer and perform optimal, customised freight forwarding and logistics services to and for our customers.
"If we don’t constantly try to improve, we won’t stay good." (Gottfried Keller)
We see it as our forwarding mission to offer and carry out optimal forwarding and logistics services tailored to our customers.
The principle of our quality policy is to achieve the highest level of customer satisfaction. We implement this principle by constantly improving the quality of our services. We define these on the basis of transparent and verifiable criteria from which we derive the quality objectives.
In order to guarantee the fulfilment of the quality objectives, all activities relevant to quality and safety, from management to purchasing, sales, the specialist departments, warehousing and the transport company, are continuously planned, controlled and monitored. We monitor the realisation of the quality objectives at regular intervals, using the quantifiable criteria on which they are based.
Each of our employees contributes to the realisation of the quality goals with his or her qualification, personal performance, commitment and entrepreneurial thinking. Our employees work constructively to avoid errors, to identify possible sources of error and to eliminate them permanently. Our QM system is constantly improved by the suggestions of all employees.
Our quality policy is a commitment for all of us; it is discussed regularly and reviewed annually for its appropriateness.
We define the quality of our freight forwarding services based on an integrated quality and environmental management system. Since 1994 all of our freight forwarding services have been certified according to DIN ISO 9001.
LOXX Pan Europa GmbH
Telephone: +49(0) 7144/9981-0
Telefax: +49(0) 7144/9981-450
Managing Directors: Andreas Epple, Nenad Lukic
Place of jurisdiction: Ludwigsburg
Head office: Pleidelsheim
Local court: Stuttgart
Registry No: HRB 302059
Sales tax identification number in accordance with § 27 a German Turnover Tax Law: DE 160760745
Loxx Pan Europa GmbH does not assume any warranty or guarantee for other websites which are linked to our website. Should you enter a non-LOXX (Holding GmbH) website this is an independent site whose contents are beyond our control. This is also the case if such a site should bear the LOXX logo. Furthermore, a link from our site to another does not mean that we identify ourselves with its contents or that we encourage the usage of this site.
Disclaimer of warranty
LOXX Pan Europa GmbH cannot be held liable by you or any third party for any direct, indirect, specific or other consequential damage which may occur from this or another linked website. Also excluded is any liability for any lost profit, operation interruption, loss of programs or other data in your information system. This also applies in cases where we explicitly point out that such damage could occur.
The images and charts published on the LOXX website may not be used or published for other purposes without the prior consent of LOXX (email@example.com).
Header Rail Transports: Leonid Andronov / fotolia.com
Photo office interior LOXX Polska: ProLogis
Icon steering wheel on start page: alexander1 / fotolia.com
Photo Middle-East and Central-Asia / Caucasus: qayyaq / pixelio.de
I. Information about the collection of personal data
(1) LOXX Pan Europa GmbH takes the protection of your personal data very seriously. We provide information on the collection of personal information when using this website below. Personal data is any data that personally refers to you, so for example, name, address, email addresses, user behaviour.
(2) Responsible person according to Article 4 para. 7 EU General Data Protection Regulation (GDPR) is
LOXX Pan Europa GmbH
please also see our Imprint.
(3) Data Protection Officer
If you have questions, suggestions or complaints regarding the processing of your personal data, please contact our Data Protection Officer directly:
LOXX Pan Europa GmbH
Telefon: 07144 9981-310
(4) When you contact us by email or via a contact form, the data you provide (your email address, and if applicable your name and your telephone number) will be stored by us in order to answer your questions. Providing further information is voluntary and only makes it easier for us to contact you in order to answer your enquiry. We delete the data arising in this context after the storage is no longer necessary or limit the processing if statutory retention obligations exist. The legal basis for the processing is Art 6 I 1 b) GDPR.
(5) If we use contracted service providers for individual functions of our offer or would like to use your data for advertising purposes, we will inform you in detail about the respective processes. We also specify the defined criteria for the storage period.
II. Your rights
(1) You have the following rights towards us regarding your personal data:
The right to be informed
The right to correction or deletion
The right to limitation of processing
The right to objection to processing
The right to data portability
(2) You also have the right to lodge a complaint to a data protection supervisory authority concerning our processing of your personal data.
III. Collection of personal data when visiting our website
(1) If you use the website for information purposes only, i.e. if you do not register or otherwise provide us with information, we only collect the personal data that your browser transmits to our server. If you wish to view our website, we collect the following data, which are technically necessary for us to display our website to you and to guarantee stability and security (legal basis is Art. 6 para. 1 p. 1 lit. f of the GDPR):
Date and time of request
Time zone difference from Greenwich Mean Time (GMT)
Content of the request (actual page)
Access Status/http status code
Respective volume of data transferred
The website making the request
Operating system and device
The language and version of the browser software
(2) In addition to the aforementioned data, cookies are stored on your computer when you use our website. Cookies are small text files that are stored on your hard disk in association with the browser you're using and by which the body which sets the cookie (in this case, me), transmits certain information. Cookies cannot run programs or deliver viruses to your computer. They serve to make our web offer more user-friendly and effective.
(1) This website uses different types of cookies if they are absolutely necessary for the provision of the service. These include:
Transient cookies (see 2)
Persistent cookies (see 3).
(2) Transient cookies are automatically deleted when you close the browser. These include session cookies, in particular. These store a session ID which assigns the various requests made by your browser during the joint session. This allows your computer to be recognized when you return to the site. Session cookies are deleted when you log out or close the browser.
(3) Persistent cookies are automatically deleted after a specified period, which may differ depending on the cookie in question. You can delete the cookies in your browser's security settings at any time. Persistent cookies are used to store settings that you have made. Your settings, which have been communicated to you via the cookie banner, are also saved, e.g. via a permanent cookie. In general, we use persistent cookies to store the settings you have made on this website. Such cookies generally have an expiration date, after which they are deleted.
(4) Our cookies are provided with a different storage period. In general, they are only kept as long as is necessary for the provision of our services.
(5) You can configure your browser settings according to your needs and, for example, refuse to accept third-party cookies or all cookies. Please note that you may not be able to use all functions of this website.
(6) In addition to the cookies that we need to operate the website and to provide our services, we would like to collect additional data to improve the services offered on our website and to display content that meets your needs. Your consent – which you can, of course, revoke at any time – is required for this.
What these procedures are and how they work are defined in the relevant sections of this statement.
V. SSL or TLS encryption
This website uses SSL or TLS encryption for security reasons and for the protection of the transmission of confidential content, such as the enquiries you send to us as the website operator. You can recognise an encrypted connection in your browser's address line when it changes from "http://" to "https://" and the lock icon is displayed in your browser's address bar.
If SSL or TLS encryption is activated, the data you transfer to us cannot be read by third parties.
VI. Further functions and offers of our website
(1) In addition to the purely informational use of our website, we offer various services that you can use if interested. For this purpose, you must provide further personal data which we use to provide the respective service and to which the aforementioned data processing principles apply.
(2) In some cases we use external service providers to process your data. These have been carefully selected and commissioned by us, are bound by our instructions and are regularly checked.
(3) Furthermore, we may disclose your personal data to third parties if we offer promotions, competitions, contracts or similar services together with partners. For more information, please provide your personal data or see the description of the offer below.
(4) If our service providers or partners are located in a country outside the European Economic Area (EEA), we will inform you of the consequences of this circumstance in the description of the offer.
VII. Objection or revocation against the processing of your data
(1) If you have given your consent to the processing of your data, you can revoke this at any time. Such a revocation influences the permissibility of processing your personal data after you have already given it to us.
(2) If we base the processing of your personal data on the weighing of interests, you may object to the processing. This is the case if processing is not necessary in particular to fulfil a contract with you, which is
described by us in the description of the functions. When exercising such objection, we ask you to explain the reasons why we should not process your personal data as we have done. In the event of your justified objection, we will examine the situation and either stop or adjust data processing or point out to you our compelling reasons worthy of protection, on the basis of which we will continue processing.
(3) Of course, you can object to the processing of your personal data for advertising and data analysis purposes at any time. You can inform us about your advertising contradiction under the following contact data:
LOXX Pan Europa GmbH
Telefon: 07144 981-310
VIII. Online marketing
We also process personal data for online marketing purposes using the services described below. We use these services to improve the user-friendliness of our website and to make it easier to find our website.
This also includes advertising content that we play out to users when they use these services. Insofar as personal data and cookies from third-party providers are used, this will only happen if you have given us your consent to store a cookie, Art. 6 I a 1) GDPR. You can, of course, withdraw your consent at any time via the data protection declaration.
In addition, our legitimate interests under Art. 6 I 1 f) GDPR can be considered as a legal basis. It is, therefore, in our financial and economic interest to make the website more appealing to our users and to make it easier to find our website.
IX. Use of Google Analytics
(1) This website uses Google Analytics, a web analysis service provided by Google Inc. ("Google"). Google Analytics uses "cookies", text files that are stored on your computer and that enable your use of the website to be analysed. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there. However, if IP anonymisation is enabled on this website, your IP address will first be truncated by Google within the Member States of the European Union or other parties to the agreement on the European Economic Area. Only in exceptional cases will the full IP address be transferred to a Google server in the USA and truncated there. Google will use this information on behalf of the operator of this website to evaluate your use of the website, to compile reports on website activity, and to provide other services regarding website activity and internet usage for the website operator.
The cookies set by Google are stored for 26 months, then deleted.
(2) The IP address transmitted by your browser as part of Google Analytics is not conflated with other Google data.
(3) You can prevent cookies from being stored by selecting the appropriate settings in your browser; however, we wish to point out that by doing so, you may not be able to enjoy the full functionality of this website. You can also prevent the data generated by cookies concerning your use of the website (incl. your IP address) from being passed to Google, and the processing of these data by Google, by downloading and installing the browser plugin available at the following link: tools.google.com/dlpage/gaoptout.
(4) This website uses Google Analytics with the extension "_anonymizeIp()". As a result, IP addresses are further processed in truncated form, so that reference to individuals can be ruled out. If the data collected about you refers to you as an individual, it will be excluded immediately, and the personal data will be deleted immediately.
You can prevent data collection by Google Analytics by clicking on the link below. This sets an opt-out cookie that prevents the future collection of your data when visiting this website:
(5) Third party information: Google Dublin, Google Ireland Ltd, Gordon House, Barrow Street, Dublin 4, Ireland, Fax: +353 (1) 436 1001?. User conditions: www.google.com/analytics/terms/de.html, Overview of data protection: www.google.com/intl/de/analytics/learn/privacy.html, as well as the data protection declaration: www.google.de/intl/de/policies/privacy.
X. Integration of Google Maps
(1) On this website, we use the offer of Google Maps. This allows us to display interactive maps directly on the website and enables your convenient use of the map function.
(2) When you visit this website, Google receives the information that you have accessed the corresponding subpage of our website. In addition, the data mentioned under the paragraph "Collection of personal data when visiting our website" of this declaration are transmitted. This takes place regardless of whether Google makes available a user account via which you are logged in or no user account exists. If you are logged in to Google, your information will be directly associated with your account. If you do not wish to be associated to your Google profile, you must first log out before activating the button. Google stores your data as usage profiles and uses them for the purposes of advertising, market research and/or requirements-oriented design of its website. Such evaluation also takes place (even for users who are not logged in) for the purposes of providing customised advertising and to inform other social network users about activities on our website. You have the right to object to the creation of these user profiles, whereby you must contact Google to exercise this right.