QUALITY MANAGEMENT

Satisfied customers are the most important aim of our quality policy. In order to put this into practice, we continually define and improve the quality of our transportation and logistics services. Furthermore, we are also open to the suggestions and criticism of our logistics customers.

As a freight forwarding company it is our job to offer and perform optimal, customised freight forwarding and logistics services to and for our customers.

"If we don’t constantly try to improve, we won’t stay good." (Gottfried Keller)

 quality policy

The aim of our quality policy is to achieve the highest possible customer satisfaction. We are able to achieve this goal by constantly improving the quality of our services. We define the quality of our services by means of transparent and verifiable criteria from which we derive our quality objectives.

In order to meet our quality objectives, we plan, control and supervise all quality- and safety-related tasks – from management to purchasing, sales, the individual departments, warehousing and the transport companies. On a regular basis, we confirm the implementation of our quality objectives based on quantifiable criteria.

Each of our employees makes a personal contribution to realising the company’s quality objectives with his or her qualifications, personal achievement, commitment and entrepreneurial way of thinking.

We define the quality of our freight forwarding services based on an integrated quality and environmental management system. Since 1994 all of our freight forwarding services have been certified according to DIN ISO 9001.

Download our DQS-Certificate: